Why Is My Download Speed a Tenth of My Upload

Z7_3054ICK0KGTE30AQO5O3KA30N0

hp-concentra-wrapper-portlet

Actions

HP PCs - Dull Cyberspace Troubleshooting (Windows ten, eight)

This certificate is for HP computers with Windows 10 or Windows eight.

The computer stops responding or operation becomes poor later on connecting to the Net. Utilize this document to resolve the most common issues that cause the computer to cease responding or crusade Internet browsing to slow downward.

annotation:

This document contains instructions to restart your computer. Bookmark this page for like shooting fish in a barrel reference.

Testing your Internet connexion speed

Utilise one of the post-obit methods to test your Internet connection speed both before and after performing the troubleshooting steps in this document to encounter whether your connexion speed improves.

Network Speed Test

Use the Network Speed Test to measure out your network response time, download speed, and upload speed. Based on your connection's speed, Network Speed Test volition tell you lot what activities you can do, such equally stream music or high-quality video. Download this gratis app from the Windows store using the following instructions.

1. In Windows, search for and open the Microsoft Store.

2. In the Microsoft Store, search for network speed test, and then select the Network Speed Test app in the search results.

   

3. Click Get, and wait while Windows downloads and installs the app.

   

4. Select Launch to open up the app.

   If requested to let the app admission your precise location, click Yeah.

   note:

   Y'all tin change this later in the Settings app.

   

5. Click Start to run the test.

   

6. When the test is complete, the results display on the screen showing the connection type, and download and upload speeds, also every bit other network information.

   

Bing Speed Test

Use the Bing Speed Exam to mensurate your network response time, download speed, and upload speed.

1. In Windows, search for and open Bing.com.

2. In Bing, search for speed test.

   

3. When the Speed test displays, click Start.

   

4. When the examination is complete, the results brandish showing the "ping" (network response) time, and upload and download speeds.

   

Troubleshooting

Utilise the following steps to resolve the nearly common problems that cause the computer to stop responding or cause Cyberspace browsing to slow downwards.

Stride 1: Detecting and removing spyware and adware

If the figurer becomes dull after connecting to the Cyberspace, or your habitation folio changes to a folio you do not want, or unwanted desktop links brandish, or advert windows pop up repeatedly, and then the reckoner probably has spyware or adware installed. Spyware and adware can be very hard to remove manually. For more than information nearly spyware and how to remove spyware from the estimator, go to Reckoner Might Exist Infected past a Virus or Malware (Windows 10, viii).

Footstep 2: Scanning for and removing viruses

Many viruses employ an Internet connection when a browser window is opened and can cause the computer to slow downward or stop responding. For more than data about how to browse and remove viruses, go to Computer Might Be Infected by a Virus or Malware (Windows 10, 8).

note:

Later scanning and removing spyware and viruses, run Windows Update to update your figurer.

Step three: Blocking browser popular-ups

A pop-up is a modest web browser window that appears on top of the website you are viewing. Pop-up windows oft open equally soon every bit yous visit a website and are usually created by advertisers. Spider web browsers have features called pop-upwardly blockers that can prevent pop-upwardly windows from actualization. In nigh pop-up blocker programs yous can choose the level of filtering you desire, select which pop-ups yous want displayed and build a blacklist of those yous do not. See Blocking Pop-upwards Windows or Advertisements for more information.

Step 4: Clearing browser history, removing temporary Internet files, and resetting browser settings

Certain items in the history or settings of a browser tin make your connection to the Internet very tedious. Articulate your browsing history, remove temporary files that may exist causing problems, and to reset your Net settings.

Edge browser

Clear history, remove temporary files, and reset settings in the Edge browser.

1. In Microsoft Edge, click the More actions icon in the elevation left corner, and so select Settings.

   The Full general settings window opens.

   

2. In the General settings window, select Privacy & Security

   

3. In the Privacy & Security window, select Choose what to clear.

   

4. Check the boxes next to Browsing history, Cookies and saved website data, and Cached data and files, and Tabs I've set aside or recently closed, and then select Clear.

   

5. Run a network speed exam again.

If the issue persists, continue to the next step.

Net Explorer

Articulate history, remove temporary files, and reset settings in Internet Explorer.

1. In Windows, search for and open Manage browser add together-ons.

2. In the Internet Properties window, select Manage add-ons.

   

3. On the Manage Add together-ons window, select Toolbars and Extensions, and so select All add-ons from the Show drop-down menu.

   

4. In the Manage Add-ons window, select add-ons that are enabled, and then click the Disable push in the lower right corner. Repeat this step for each improver that is enabled.

5. Select Close to return to the Internet Properties dwelling house window.

6. Select the General tab, and then in the Browsing history area, click Delete.

   

7. On the Delete Browsing History window, select Preserve Favorites website data, Cookies and website data, Temporary Internet files and website files, and History, and then click Delete.

   

8. Subsequently the computer deletes the browsing history and returns to the Internet Properties windows, select the Security tab.

9. Select Reset all zones to default level, and and then click Apply.

   

10. Select the Content tab, and then select Articulate SSL State.

    

11. Select OK in the SSL cache confirmation message that displays.

    

12. Select the Advanced tab, and then click Reset.

    

13. On the reset Internet Explorer Settings window that opens, select Reset to confirm your changes.

    

14. In the Reset Internet Explorer Settings window, click Shut.

    

15. Restart your estimator, and and so connect to the Internet and perform another speed examination.

If the issue persists, go along to the next step.

Footstep five: Updating network drivers

Some lockup issues accept been identified and resolved through network commuter updates. Updating you lot network driver might increase Internet speed.

1. If prompted, select your country/region, and and then follow the on-screen prompts to identify your product.

2. Select Software, Drivers and Firmware.

3. On the Drivers and Downloads page, select your operating organization from the Select your operating system driblet-down, so click Next.

4. Select the plus sign+ side by side to Driver - Network to expand the list of available network drivers.

5. Select the network or modem driver update from the listing. For example, Realtek RTL8139 LAN Commuter Update.

6. Click the Download push button.

7. When the download bar displays at the lesser of your screen, click Save.

8. When the download completes, click Run.

9. Follow the on-screen instructions to complete the download.

10. Restart your estimator, and then connect to the Internet.

    If the computer stops responding or performance becomes poor, keep to the side by side pace.

Footstep half dozen: Disabling software that opens with Windows

For troubleshooting purposes, reduce the corporeality of software that opens with Windows to effort to find out if a software conflict is occurring and slowing your Internet connection.

To disable automatically opening software, use the Microsoft System Configuration software (Msconfig) every bit follows:

1. In Windows, search for and open msconfig.

2. On the General tab, select Selective startup, remove the selection next to Load startup Items, and so select OK.

   

3. Restart your computer, then connect to the Net.

   If the calculator stops responding or performance becomes poor, continue to the next step.

Step vii: Contacting your Internet Service Provider

Telephone call your local Isp (Internet access provider) or visit the website to meet if your provider is currently experiencing technical difficulties. If your provider is currently experiencing technical difficulties such as poor latency or long look times, you must await until the problems are resolved by your Isp. Also, if your ISP requires special software to connect the Internet, ask if y'all should reinstall the software. If then, use instructions provided by your Internet service provider to remove and reinstall your Isp software.

Afterward contacting your ISP, restart your calculator, and then connect to the Internet. If the computer stops responding or functioning becomes poor, disable or modify how the programs on your computer access the Net.

Step 8: Disabling or modifying how programs access the Internet

Sometimes software programs automatically access the Internet. This is usually done to continue the software upwardly-to-date and to provide alerts for new product availability. Sometimes, the software that is accessing the Internet can lock upward, such as when a software program is attempting to connect to a website that is no longer in service.

Programs that access the Net automatically include:

• Java update

• Windows Media Center

• Windows update

• Symantec Live Update

• Adobe Acrobat

Symptoms and solutions related to software programs and Internet connexion problems:

• The connection to the Net becomes very slow or freezes at a specific time of day: Many software programs effort to get updates or information at regularly scheduled times. For example, Windows Update might attempt to automatically download and install of import updates for Windows every nighttime at midnight. The problem might exist worse when two or more software programs try to connect to the Internet at the same time. To resolve, disable automatic updating within the options of the software programme(due south), or adjust the time at which the software program automatically installs updates (if an option is available).

• The connection to the Internet becomes very deadening or freezes when a software program is opened: Some software programs immediately attempt to connect to the Cyberspace when opened. Either disable the connexion feature inside the options of the software program, or consult the software vendor'south support website for a solution. When searching for a solution, be certain to utilise the exact title of the software and the version of the software programme, if known.

• The connectedness to the Net becomes very slow or freezes when Windows loads: When Windows initially starts and an Cyberspace connexion becomes available, many software programs attempt to connect to the Internet every bit soon as the Cyberspace connection becomes bachelor. To resolve, foreclose software that uses the Net from loading with Windows (every bit was done in a previous step), disable automated updating within the options of the software program(s), or adjust the time at which the software program automatically installs updates (if an pick is bachelor).

friersonpicketwor.blogspot.com

Source: https://support.hp.com/id-en/document/c03460887

Share this post